HOW-TO

How to Reset Your My.SSS Password

Locked out of your My.SSS account? Here's how to reset your password safely using your registered email or security questions — and what to do if you're fully locked out.

Step by step

1. Go to the official login pageOpen sss.gov.ph, click Member under Portals to reach the My.SSS login, and look for the Forgot User ID or Password link.
2. Enter your identifying detailsType your CRN or SS number and the CAPTCHA shown on screen. Your CRN appears on your UMID card above your photo; your SS number is your permanent membership number.
3. Choose a recovery methodSelect My registered email address to receive a reset link, or Security Questions if you set those up earlier and prefer to answer them.
4. Submit and check your emailAfter submitting, watch your registered inbox for the password reset link from SSS. Check your spam or junk folder if it isn't in your main inbox.
5. Set a new passwordClick the link and create a strong, unique password you haven't used elsewhere. Confirm it to save the change.
6. Log back inReturn to member.sss.gov.ph and sign in with your user ID and new password. You may be asked for a one-time PIN — enter it only on the official portal.
7. If you forgot both user ID and passwordContact SSS directly. You can email member_relations@sss.gov.ph with your details and scanned valid IDs, or call the hotline 1455 for guidance.

Locked out? Don’t panic

Forgetting your My.SSS password is common, and the fix is usually quick — you can do it yourself, for free, without visiting a branch. What matters most is doing it safely, because your login guards your contribution record, loan details, and personal information. This guide walks through the official recovery options and the extra step to take if you have forgotten both your user ID and your password.

Gabay is an independent civic how-to site, not the SSS. We explain the real process in plain Philippine English and point you to the official portal so you never have to rely on a stranger to get back into your own account.

Before you start

Have two things ready: your identifying number and access to your recovery method. Your CRN (Common Reference Number) is printed on your UMID card above your photo; if you do not have a UMID, your permanent SS number works instead. For the recovery itself you will need either access to the email address registered with SSS or the answers to the security questions you set up earlier. If you have neither, you can still recover — but you will need to deal with SSS directly, which we cover below.

The self-service reset

Start on the official login page and click the Forgot User ID or Password link. Enter your CRN or SS number and the CAPTCHA, then choose how you want to recover: a reset link sent to your registered email, or your security questions. The email route is the most common — SSS sends a link to your inbox, and following it lets you set a new password.

The reset link is meant for your eyes only. Never forward it, and never enter your new password on any page other than the official SSS portal. SSS staff will never ask you for it.

If the email does not appear within a few minutes, check your spam or junk folder and make sure you are watching the exact address registered with SSS. Once the new password is set, return to the portal and log in. You may be prompted for a one-time PIN as an added check — that is normal, and you should enter it only on the SSS site itself.

Choosing a strong new password

Since you are resetting anyway, make the new password count. Use something long and unique that you have not reused on other websites, and store it in a password manager if you can. A strong password is your first line of defence against anyone trying to reach your SSS records.

When you’ve forgotten everything

If you have lost both your user ID and password — or no longer have access to your registered email — self-service will not be enough. In that case, contact SSS directly. You can email member relations at member_relations@sss.gov.ph with your details and scanned copies of valid IDs bearing your photo and signature, or call the official hotline 1455. Verifying your identity this way is exactly what protects your account from impostors, so it is worth the extra step.

Get back to what you needed

Once you are in again, you can pick up where you left off — whether that is checking your record with our guide on how to check your SSS contributions or moving ahead with how to apply for an SSS salary loan online. And if you ever help someone who has never signed up, point them to how to register for an SSS online account. This article is general information, not legal or financial advice; recovery steps can change, so always confirm the current process on the official SSS portal.

Gabay is an independent guide and is not affiliated with any government agency. Fees, links and steps can change — always confirm on the official portal before you act. This is general information, not legal or financial advice.