Contact Gabay
Reach the Gabay editorial team by email. We answer questions about our guides, corrections, and partnerships, but we cannot process government transactions.
How to reach us
The best way to contact Gabay is by email at hello@getgabay.com. A real person on our editorial team reads what comes in, whether it is a correction, a question about a guide, or a partnership enquiry.
What to include
To help us respond quickly and accurately, please include:
- The title or link of the guide you are writing about
- What you need — a correction, clarification, feedback, or a partnership question
- For corrections, the specific detail that looks wrong and, if you have it, the official source that shows the current information
Please do not send us personal or sensitive information. We do not need your ID numbers, application references, or account details to help you, and we would rather you kept them private.
What to expect
We are a small editorial team, so replies are not instant. We aim to read every message and respond to genuine questions and correction reports as soon as we reasonably can. Correction reports that affect accuracy are our priority, because an out-of-date guide can cost a reader a wasted trip or a wasted fee. We may not be able to reply to every message individually, especially general feedback or thanks, but reports about outdated or incorrect information are always reviewed. If your message is about a personal application, please note in advance that we will only be able to point you to the responsible agency, since we have no access to your records.
What we cannot do
Please understand the limits of what Gabay is:
- We are not a fixer and cannot process, expedite, or “follow up” on any application for you.
- We cannot process, approve, or release NBI clearances, SSS records, Pag-IBIG or PhilHealth transactions, PhilSys/PSA documents, BIR registrations, or DFA passports.
- We cannot release, print, or send you any government ID, clearance, or civil document.
- We cannot check the status of your personal application — only the responsible agency can.
- We cannot give legal, financial, or tax advice.
For anything that involves your actual transaction, you must deal directly with the responsible agency through its official portal. Our How We Verify Our Guides page lists those official sites.
Press and partnerships
If you are a journalist, an organisation, or a potential content partner, email us at hello@getgabay.com and tell us who you are and what you have in mind. We are open to partnerships that fit our mission of clear, honest, independent civic information. Advertising or partnership arrangements never buy influence over our guidance.
A note on your safety
Gabay will never ask you for your ID number, one-time PIN (OTP), password, or card PIN — not by email, not through any form, not ever. No legitimate government agency will ask you to share those with a third party either. If any message claims to be from Gabay and asks for those details, it is not from us. Do not reply, do not share anything, and if you can, let us know so we can warn other readers. To learn more about who we are and how we stay independent, see the About Gabay page.